SapiensCore — the operating system for arcades.
One platform for the whole venue. SapiensCore brings every machine, card reader, booking and euro into a single, real-time system — and it does something almost no one else does: one device on the machine takes both the loyalty card and a live EMV bank payment. Built for arcades, bowling and family entertainment centres.
One device. Loyalty card and EMV bank payment.
Yes, SapiensCore is fully cashless. But here is the part that matters: a single reader on the machine accepts both the guest’s loyalty and play card and a live EMV bank card — contactless or chip — at the same point. Almost nobody in this market does both on one device. For the operator that means fewer terminals on the floor, one certified integration to maintain, and a guest who can walk up and play with the card already in their pocket.
The product our four disciplines were converging on.
SapiensCore is SmartMonkey’s flagship platform — the place where our software, integration, firmware and infrastructure work comes together into one operational system for entertainment venues.
It runs the floor: machines and card readers, cashless and EMV bank payment on a single device, bookings and ticketing, live monitoring and reporting — so operators run the whole venue from one place, with less hardware to certify and support.
Everything the floor needs, in one platform.
From the card reader on the machine to the dashboard in the back office, SapiensCore connects the moving parts of a modern entertainment venue.
Machine integration
Connect arcade and amusement machines through certified hardware and card readers.
Cashless + EMV, one device
A single on-machine reader takes the guest’s play/loyalty card and EMV bank cards alike — top-ups, play balances and settlement, built to payment standards.
Bookings & ticketing
Sell sessions, lanes and tickets online and on-site, in sync with the floor.
Live operations
Real-time monitoring of machines, revenue and venue activity as it happens.
Reporting & insight
Revenue, utilisation and performance reporting across machines and sites.
Multi-site management
Run multiple venues from one platform, with shared accounts and reporting.